Book Appointment - MS Recoveries & Investigations LLC

4.6

Alex Hamble

14:16 17 Jan 20

"Great company to have on your side. Especially when you need to get to know someone and who they truly are. Some people can be questionable when you are trying to get to know them and getting confirmation on what they tell you is important. I now have more then what I gathered on my own. Everything was done descretely and quickly via email after the contract was signed. Quick results.

Adrienne Conway

22:03 05 Dec 19

EDIT: After making this review, I was contacted by MS and got the documents I needed. It was unfortunate that we had to wait this long to get them and I had to leave a review for my family to receive these. Added 2 stars because we FINALLY got the documents we needed after a month of asking. I hired MS Recoveries to try and attempt a gentleman in Boise, while my family is residing in California due to my husband being active duty Navy and we cannot do it ourselves. We had informed Matthew the owner that we only had one address for the person and that he might be somewhere else. Matthew had given us a lot of talk explaining what he was going to do and the services that they provide. The papers got to him and he had attempted to locate the gentleman. They were unable to locate the man who needed to be served and we understood. All that we asked from him after, was a document for the courts stating that he had tried. After he quit answering my phone calls and responding to my emails, my husband called him and he answered his call with no hesitation. He finally sent us a document stating that he had tried and couldn't but when we submitted to the courts, they said that it was not the correct form and we needed to turn in the correct one. I emailed a very detailed email to Matthew with the forms that I needed filled out for the courts and never received any replies. My husband and myself have both called and texted and only gotten short answers. This process has been going on for months and we are to the point where Matthew does not answer calls, texts, or emails in regards to helping our family and being "professional." All in all, with what has been stated, we were not upset that he couldn't locate the man we needed, we are very upset that we cannot get the correct form from him and that he has no communication with us. Now we are going to have to hire another company to try and serve the man so we can have the correct documents needed for court. This has been very frustrating and if he would have just sent us the correct papers that we needed for court, I wouldn't have left a review but would not recommend to anyone. It is a shame that we have paid for a service and we can't even get the documentation stating the details needed for the court proceeding. To anyone looking to hire MS, I would find a different company that will have communication with you and get you all the proper documentation that you need.

Haley W

07:51 31 Oct 19

I've worked with Matt multiple times on an ongoing issue, and have always been impressed by his level of service and professionalism. He does what it takes to get the job done, and isn't just after his payment - he takes genuine interest/concern in helping one solve their problem. I continue to work with Matt because I trust him.

Kayleigh Bennett

07:25 30 Oct 19

Matt really made huge difference! helped my company tremendously. Professional and quick service.

Guillermo Lloyd

02:34 30 Oct 19

If you're looking for professional, thorough and efficient PI services call Matt. 5 stars from start to finish.

Frances Horne

06:44 29 Oct 19

This is a top notch team that is seasoned and TREMENDOUS at what they do. They are prompt, courteous and professional and most importantly they get the job done. I have retained them twice for very valuable missing items and in both cases, they got moving quickly and traced down the missing items in no time. I highly recommend MS Recoveries & investigations.

Adam Martin

01:19 28 Oct 19

I scheduled an appointment to meet in person and discuss the case and the day of appointment right when I was about to start driving, I received a text message from "Matthew" stating that he cannot make it to the appointment today so I said, no problem, let's make another appointment that works best for you, we scheduled the second appointment and because of that I scheduled a time off from work and drove for 45 minutes only to find out that his office is closed (YES, at the time of our appointment - SECOND time) so, I tried calling the office/Matthew a few times, no response, left a voicemail, sent him a text message and waited for 30 minutes for him but he never showed up nor he ever responded even after two days of our scheduled appointment. I regret my decision of reaching out to this office, it was such a ridiculous waste of my time. If you are considering a private investigator, it would be to your best interest to find another office. Ken, It is interesting that you are contacting us right after I left this post and sent a copy of my review to BBB and Yelp. The appointments were under my friend's name Eddie H as I was coming with him (Wednesday Oct 23 at 9:30 am and Friday Oct 25 also at 9:30 am - look your calendar/schedules and should you try again to deny knowing about these two appointments, I will upload a copy of your confirmation email to this post). My friend Eddie just called me because apparently you sent him a long text message mentioning your excuses for missing our appointments. I try my best to be a reasonable person and I understand things in life can happen and that's why I did not react the first time you missed our appointment. It would have only took you a few seconds to call or send us a quick text message notifying us that you will miss the appointment again but you didn't do that and at this point, it appears you responded with your excuses only after I left these reviews. I live in Nampa and it's a 45 mins driving to your office (that's an hour and half - two ways), not to mention that I missed time at work too because of nothing! Just like anyone else I have wasted some times before but not only this was a very unprofessional experience, it was a ridiculous version of wasting of our times. Professionalism is not just about being proficient in your field, if you were indeed serious about your potential clients, it is your duty to be responsive at least and communicate with your customers. Anyways, because you missed the second chance, I went with a different office so, at this point I can only accept your apology if you promise this indeed will NOT happen again to anyone else in the future because frankly, an apology without change is unacceptable.

mary johnson

20:07 10 Sep 19

Mathew and his crew did a great job. Trust them to get to the bottom of any situation right away. Very pleased with his work. Would recommend him to anyone.

Benjamin Johnson

00:41 15 Jul 19

Edit: This guy is bad, not good, I was used by him for a 75 dollar loan, served someone with him and went to small claims court, only to find out after a default judgment was had because the defendant never showed up, a year later and 600 dollars in court fees, I learn to that this guy couldn't have been served the guy was in jail so he couldn't have been served. The guy faked serving the guy. This guy is EVIIILLLLLL!!!!!!!!

Mikel Dromont

04:05 15 May 19

I just want to thank MS Recoveries for a job well done. Withought giving too much information I will just say I am very satisfied with everything done and how they conducted business. After a phone call I was certain this was the company that could help me with what I needed. If you are looking for people to help with investigations let these guys do it for you.

Anthony Haus

03:07 06 Mar 19

If you get any papers from Matt keep in mind he is not on your side regardless of what he tells you and will extort any and all money from you regardless of whether or not it makes you penny less or homeless. He is not a professional and has no integrity (As idicated by his reply below as I am posting this for a friend and have not been served nor have I ever been by any entity).

Gina Geraldo

18:34 05 Mar 19

I just want to express that these guys had a job completed in a timely and efficient manner. I needed to get someone served and they did it quickly and without Hassel.

Janett Williams

23:43 30 Nov 18

Great and friendly staff willing to go the mile with you. After making a few calls to other businesses, I found Matt willing to go the mile for me. Even though there is a one star on this company, I gave them a shot and am not disappointed. Long story short, When I needed to know if someone was around Boise and get them served these folks stepped up to the plate. Not only was I able to obtain information on the whereabouts, but They also provided a service to ensure that my court papers got to them. A one stop shop is how i would describe MS Recoveries & Investigations and I will most likely be using them to continue my case. If you need someone reliable and forthcoming then these guys are for you.

Jamie Bryant

12:58 04 Jun 18

great group of people working here. they keep you informed every step of the way with their investigation. I believe in average being 3 stars and 5 being flawless. Though they do a great job for me, and were above the norm expected from a private investigative agency, I feel that they could have worked with me more on the pricing. You do get what you pay for with these folks however, and their investigation was top notch when it came down to it. the only reason I am not giving a five star rating is because at one point I believe they may have been made by the person being followed. Can't be certain for sure but I was notified the person thought they were being followed. Either way great job on getting what was needed and helping the way you did. I will be referring you all to friends of mine.

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