For most of our services, our standard hourly rate applies A retainer is typically required to secure this hourly rate.

However, it’s important to note that some of our services are offered at a flat rate fee. The specific flat rate fee can vary depending on the nature of the service, ranging between $75 and $1000 or even a percentage base. The exact fee for each service is determined based on the particulars of the service in question.

The time required to conclude a case is highly variable and depends on the unique circumstances involved. For instance, process serving typically spans a timeframe of 1 to 3 days for completion. However, it’s important to note that situational factors can occasionally lead to delays. These delays may arise if the individual to be served is out of state, away on a camping trip, or absent for any extended period.

On the other hand, conducting an investigation is a more intricate process that can encompass several days, weeks, or even months to assemble all the essential information necessary for the case. The specific duration will depend on the complexity of the investigation and the amount of information required to achieve a comprehensive resolution.

Please be aware that, due to the extensive planning and administrative tasks involved in preparing for each case, we are unable to offer refunds. The days allocated in our schedule are reserved for the investigator, and in most cases, they must be compensated for their time, whether or not the case proceeds.

However, we understand that unique circumstances may arise, and we are open to considering in-house credit options based on individual needs. Our primary aim is to provide the best possible service to our clients while ensuring that our investigators are fairly compensated for their dedication and expertise.

In short, no. At MS Recoveries & Investigations, we maintain strict confidentiality when it comes to the cases we handle. Your privacy is of utmost importance to us, and we are dedicated to safeguarding it. However, there are certain situations where we may be required to release information, such as when requested by you or as mandated by a court order. In such cases, we will only disclose information that is essential for the specific legal proceedings.